How to get in touch

Our customer support team are available via email Monday to Friday 8.30 am to 5.00 pm.

If you have a query about our service please email us at, or complete the contact form.

We aim to respond to all queries within 1 working day.

Service FAQs

We've also put together some common questions and answers which you can find in our Service FAQs section.

How to collect your blood sample

When will i receive my results?

Amending your order after purchase

What to do if your kit hasn't arrived

View all questions
Customer Service team

Contact the support team

View service status

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